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  • admin@askarihousing.com
  • 051-9271744

e-Complaint Management System

 

 

  1. Resident arrives at the Complaint Centre for lodging complaints (personal visit / telephone / SMS / Mobile App/ www.askarihousing.com)
  2. Complaint Receiving Officer listens to the resident concern and registers complaint
  3. Complaint registration slip is issued to the resident
  4. Complaint Supervisor views the complaint on Complaint Addressal System and assigns an attendant for
    resolving the complaint
  5. Complaint slip is printed and handed over to the Site Supervisor for addressing the issue
  6. Site Supervisor alongwith attendant reaches the registered location for resolving the complaint
  7. After the complaint resolution to the resident’s satisfaction, the resident signs off the complaint slip
  8. Site Supervisor / tradesman comes back at the Complaint Center and hands over the Complaint Slip for
    updating details in the Complaint Addressal System
  9. After the Complaint is resolved, user would be notified through an auto reply mail
  10. Complaint Receiving Officer is always ready to welcome the next complainant

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